IP:play.diamondworld.gg
Support
How to contact support?
- Join our Discord server and navigate to the dedicated support section.
- Click the button to create a new ticket.
- Choose the appropriate topic and provide a detailed description of your issue.
Problems with the resource pack — what should I do?
IMPORTANT:The resource pack loads automatically when you join the server; if everything works correctly, no extra steps are needed.The resource pack only works as an archive (.zip) — an unpacked file will NOT work.Disable auto-loading only as a last resort (for example, if you run into problems) usingthe /rp off commandIf something displays incorrectly, check on a vanilla version
HOW TO INSTALL:Download the resource pack file below this messageDo NOT unpack the archive - the file must stay in .zip formatOpen the resource packs folder on your computer. Example location:C:\Users\YOUR_USER\AppData\Roaming\.minecraft\resourcepacksMove the downloaded .zip into the folderLaunch MinecraftGo to Options → Resource Packs and enable the resource pack
If you run into errors, contact technical support
HOW TO INSTALL:Download the resource pack file below this messageDo NOT unpack the archive - the file must stay in .zip formatOpen the resource packs folder on your computer. Example location:C:\Users\YOUR_USER\AppData\Roaming\.minecraft\resourcepacksMove the downloaded .zip into the folderLaunch MinecraftGo to Options → Resource Packs and enable the resource pack
If you run into errors, contact technical support
DOWNLOAD RESOURCE PACK:
I topped up my balance but the DC never arrived — what should I do?
Our payment system may be experiencing an outage at the moment.
Please wait 1–2 hours. If the funds still haven't arrived, go to our Discord server and open a ticket under the "Payment Issue" category.
Please wait 1–2 hours. If the funds still haven't arrived, go to our Discord server and open a ticket under the "Payment Issue" category.
I sent DC to the wrong nickname — where should I go?
if you accidentally topped up the wrong nickname, please open a support ticket on our Discord server under the "Payment Issue" category.
Please note, however, that we do not guarantee the funds will be returned to your account, including cases where the player has already spent them!
Please note, however, that we do not guarantee the funds will be returned to your account, including cases where the player has already spent them!
I found a bug — where should I report it?
If you found a bug, please open a support ticket on our Discord server under the "Bug Report" category. Please describe the bug you found in as much detail as possible!
I can't log in to my account — "A player with your nickname is already on the server". What should I do?
Stay calm — most likely no one hacked you, the server just glitched!
Contact support, providing your nickname and the reason (A player with your nickname is already on the server). A support agent will help you solve the problem or tell you where to go next.
Contact support, providing your nickname and the reason (A player with your nickname is already on the server). A support agent will help you solve the problem or tell you where to go next.
I believe I was punished unfairly — where should I go?
If you believe your punishment was unfair, please open a support ticket on our Discord server under the "Punishment Appeal" category.
Fill out the form and be sure to include the punishment ID. You can find the ID in the punishment message — it's the digits after the # symbol.
Fill out the form and be sure to include the punishment ID. You can find the ID in the punishment message — it's the digits after the # symbol.
How do I change my account password?
To change your password on the server, join the server and use the command /changepassword <old_password> <new_password>.
When is the wipe?
Wipe information is available only to the project Administration — no one else knows the wipe date! We notify players about wipes in advance on our social media.
I have an idea — where can I submit it?
If you have an idea, you can share it on our Discord server. Try to describe your idea in detail — this increases the chances of it being approved!
I want to join the project team — how do I do that?
If you'd like to become part of our team, you can apply for any position on our project. You can find out about open positions on our Discord server.
